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Useful Information

Tourist Information

Krakow has many official and independent tourist information offices all over the city.

Krakow Airport has an information desk and visitor’s centre in the passenger terminal check-in hall. The opening hours of the information desks depend on the operating times of airlines. They also have a call center that operates 24 hours a day.
Call centre telephone numbers:

+48 12 295 58 00
+48 12 639 39 89
+48 12 341 39 89
+48 12 363 39 89
0 801 055 000

Tourist information points can also be found across the city, you can find directions and maps at:
Info Krakow
Krakow Direct
Visit Krakow

Currency Exchange

The official currency of Poland is the Polish zloty (PLN). It’s best to exchange currency in Poland at a bank, ATM, or Kantor (currency exchange service).

It will almost always be cheaper to use an ATM in Poland than to exchange cash from home due to the exchange rate, although ATMs may charge a fee for cash withdrawals. It is also advisable to withdraw in zloty rather than in your home currency when using an ATM otherwise, the ATM has a license to mark up the exchange rate you’re getting. This is known as ‘Dynamic Currency Conversion’ and you may pay extra. Also, if you’re given the option to make a payment in your home currency, it’s also better to decline it and pay in the local currency.

Banks are easy to find in Poland, especially in larger cities. It’s recommend to compare exchange rates and fees to ensure you get the best deal and banks often offer competitive rates.

Before travelling, it’s advisable to check with your bank regarding international transaction fees and notify them of your travel plans to avoid any issues with your cards. Consider getting some local currency before arriving in Krakow for immediate expenses.

Credit cards

You can use your credit card in Poland. Although credit cards are commonly-used (especially in more touristy areas), cash is often still the preferred option, so keep in mind that you might not be able to use your credit card everywhere. Revolut is a convenient alternative to credit cards when travelling to Poland, offering low fees, and real-time spending notifications and competitive exchange rates.

Business hours

Most shops in Krakow open from Monday to Friday 10:00 – 19:00 and on Saturdays from 10:00 – 14:00. Nevertheless, many supermarkets and international retail stores open from 09:00 – 22:00 all week. Here is a general overview of business hours in Krakow:

  • Shops and Stores: Most shops and stores in Krakow are typically open from Monday to Friday from 10:00 – 19:00 and on Saturdays from 10:00 – 14:00. Numerous supermarkets and international retail stores open from 09:00 to 22:00 all week.
  • Restaurants and Cafés: Restaurants generally serve lunch from around 12:00 – 14:00 and dinner from around 18:00 to 20:00 and most restaurants are open until 23:00 or later. Cafés and bars are usually open throughout the day, serving breakfast, coffee, snacks, and drinks.
  • Museums and Attractions: Many museums and attractions in Krakow are open from Tuesday to Sunday. The opening hours typically vary, but they usually start around 10:00 – 18:00 and close on Mondays.
  • Banks: Banks in Krakow are generally open from Monday to Friday, usually from around 09:00/10:00 to 17:00 /18:00.
  • Offices and Government Institutions: Government offices and institutions in Krakow usually operate from Monday to Friday, with working hours typically from 08:00 – 16:00. Depending on the institute or office, this may vary.

It’s important to note that these are general guidelines, and it’s always advisable to check the specific opening hours of the places you plan to visit, as there may be exceptions, seasonal changes, or special closures.

Time Zone:

Krakow time is in CET (UTC+1) / Central European Time (CET) time zone during standard time and switches to CEST (UTC+2) during Daylight Saving Time (DST).

In May, the time zone will be in the CEST (UTC+2) time zone.

Electricity:

In Poland, there are two plug types: types C and E. Plug type C is the plug which has two round pins and plug type E is the plug which has two round pins and a hole for the socket’s earthing pin. Poland operates on a 230V supply voltage and 50Hz.

If you’re traveling to Poland from a country that uses a different type of plug, you will likely need a travel adapter to use your electronic devices. It’s recommended to check the type of plug used in your home country and get an adapter to plug in your devices in Poland.

Weather:

May is one of the best months to visit Poland as the weather is pleasant in spring.

Temperature: May is an excellent month for tourists to visit Krakow, with warmer temperatures and moderate rainfall. The average temperatures reach up to 20°C in the day and lows of 8 °C in the evenings.

Clothing: You can expect mild temperatures and plenty of sunshine during the day though evenings might be quite chilly so it’s advised to bring a range of lighter and warmer clothes.

Emergency phone numbers:

In case of emergencies in Krakow, you can call the following phone numbers:

Emergency Services (Police, Ambulance, Fire): 112
112 is operated in both Polish and English. This is the general emergency number that can be dialled for any emergency, including police assistance, medical emergencies, or fire emergencies.

Direct emergency numbers if you dial from a landline:
999: Ambulance
998: Fire Brigade
997: Police
986: Municipal Police
981: Road Assistance

Direct emergency numbers if you dial from an international mobile:
+48 12 999: Ambulance
+48 12 998: Fire Brigade
+48 12 997: Police
+48 12 986: Municipal Police
+48 12 981: Road Assistance

If you are using mobile phone: remember to dial the local code before direct emergency number, for example: +48 12 997 to call the police in Krakow. If you do not know the local code, dial the general emergency number: 112 and the operator will ask which emergency unit you need. But we recommend using direct emergency numbers, because in some areas the general emergency number (112) still does not work properly.

It’s important to note that while some emergency operators may speak English, it’s always helpful to have a basic understanding of Polish or someone who can assist with translation during emergency calls.

Remember to stay calm, provide clear information about the situation, and follow the instructions given by the emergency services until help arrives.

Taxi:

Taxis are relatively inexpensive in Krakow and are the easiest way to go around the city. There are more than 12 taxi companies in Krakow and prices vary depending on the company. All taxis must show their official prices on the rear window of the vehicle. Uber also operates in Krakow. Bear in mind that the waiting time for taxis can easily reach 10-15 minutes, so plan accordingly.

Take the following prices into consideration when booking a taxi:

Between 06:00 and 22:00 the price per kilometer is between zł 1.84 and zł 2.30.
Between 22:00 and 06:00 the price per kilometer is between zł 2.80 and zł 3.50.

Taxi fares from Krakow Airport are fixed depending on the kilometers between the airport and the destination:

Less than 4.9 kilometers: zł 29
Up to 9.9 kilometers: zł 49
Up to 14.9 kilometers: zł 69
Up to 19.9 kilometers: zł 89
Up to 24.9 kilometers: zł 109
Up to 29.9 kilometers: zł 120

Taxi Phone numbers
You can directly call taxi companies. Taxi fares are regulated. These are the phone numbers of the main taxi companies in Krakow:
Radio Taxi Krak (12 267 67 67)
Radio Taxi Wawel (266 66 66)
Taxi Wieliczka (509 661 189)
Radio Taxi Mega (12 400 00 00)
Radio Taxi 919 (12 19 191)
iTaxi Krakow (737 737 737)

Taxis at Airports and Train Stations: If you arrive at Krakow airport or train stations, you’ll find designated taxi stands outside the terminals. Follow the signs to the taxi area, where you can queue up and get a taxi. At Glowny station, there is a taxi rank on Level 1, above where the trains arrive.
Taxi Stands: Look for designated taxi stands located throughout the city. These stands are marked with a sign that says “TAXI” and often have a line of taxis waiting. You can find taxi stands near popular tourist areas, transportation hubs, and major landmarks.
Mobile Apps: Several taxi-hailing mobile apps are available in Krakow. MyTaxi (now called Free Now), iTaxi, Uber and Bolt are popular options. You can download the app, create an account, and request a taxi using your smartphone. The app provides estimated fares, driver information, and real-time tracking.
Hailing Taxis: If you can’t find a taxi stand nearby, you can try hailing a taxi on the street. Look for taxis with the illuminated “TAXI” sign on the roof. Raise your arm to signal that you need a taxi, and if it’s available, it will stop for you.

Remember to have cash or a credit card on hand, as taxis in Krakow accept both forms of payment. It’s best to check with the driver before you get in. It’s also helpful to have your destination address written down or available on your smartphone, especially if there is a language barrier.

Public Transport:

Public transport in Krakow is generally reliable and efficient, offering various options for getting around the city.

Trams: Krakow’s tramway system has 22 daytime lines, 3 night time and 2 fast lines. They are easy-to-use and very effective. More information on passes and tickets can be found on the Introducing Krakow website. Tickets can be purchased directly from the tram driver or at vending machines at the ticket offices or post offices and other authorised offices.

Generally, the trams in Krakow run between 04:30 – 23:00. The frequency also depends on the time of day, but trams normally run every 5 to 20 minutes. Information on tram schedules can be found on the transport booking website.

The Jakdojade website and app is also useful for public transport information and tickets can also be purchased via the app.

Buses: Bus tickets can be purchased directly from the driver or at vending machines at the ticket offices or post offices and other authorised offices.

The buses generally run from 05:00 to 23:00 every day of the week. More information on timetables can be found on the transport booking website. The most convenient lines for visitors are the ones that connect Krakow Airport with Krakow: 208, 252 and the night bus 902.

Trains: Krakow Glowny is Krakow’s main station. You can buy tickets at ticket offices at all major train stations in Poland. You can also purchase a ticket from the conductor on the train (except on EIP-category trains) and there is a surcharge for this if the station you left from had an open ticket office. Make sure that you purchase your ticket at the conductor (in the first carriage) before he comes to you, or you may be fined!
Polrail offers general information on trains travel in Poland

Bus and tram passes: Single-ride tickets are valid for 20, 40 and 90 minutes and can be used on multiple buses or trams within that time frame. Alternatively, you can purchase daily or multi-day passes for unlimited travel on buses, trams, and metro within the selected timeframe (24, 48, 72 hours or 7-day ticket).

  • Tourist cards: The KrakowCard.com is a popular tourist card that provides free entry to several museums and archaeological sites for a specific duration. There are also integrated travel cards like that combine transport and entry to attractions.It’s important to check for any updates or schedule changes, especially during holidays or weekends. Public transport can become crowded during peak hours, so it’s advisable to be aware of your belongings and watch out for pickpockets.

    Overall, Krakow’s public transport system offers a convenient and cost-effective way to explore the city and reach its various attractions.

Other Tips:

Don’t use your mobile phone while crossing a road
We’re not kidding. Poland has now introduced a fine of 300 PLN (approximately € 75) for pedestrians who are looking at their phones while crossing roads. Put your phone away at intersections, and save your money.

No smoking near bus stops
You are not permitted to smoke in public areas like at a bus or tram stop. Follow the locals’ cues and stand away from public transport stops if you must smoke.

Student discounts
Many cafes offer student discounts. If you are a student, make sure to carry your student ID with you.

It can get busy!
The Vistula river banks are a popular place to go out. However, on sunny evenings, particularly on Fridays and Saturdays, the bars and cafes along the river banks can get very busy and possibly rowdy. If you prefer a quieter evening, choose a different part of town.